bp44's Privacy Policy
Your personal information is very important to us. This policy explains how bp44 collects, uses, stores, and protects your information.
Table of Contents
Introduction and Scope
bp44 ("we", "our", "platform") is an online casino and sports betting platform serving users in Bangladesh. This privacy policy ("policy") describes how we handle your personal information when you use the bp44 website, mobile version, or any related services.
This policy applies to all individuals who create an account on bp44, browse the platform, or use any of our services. By using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.
Information We Collect
bp44 collects your information in several ways. Full details are provided below.
Registration Information
When you create an account, we collect the following information:
- Full name and date of birth
- Email address
- Preferred username and password (encrypted)
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
- Documents required for identity verification
Usage Information
Information collected automatically while you use the platform:
- IP address and device information
- Browser type and operating system
- Source of visit to the platform (referral URL)
- Session duration and pages visited
- Transaction history and gaming activity
Support Communication Information
When you contact us via live chat or email, records of those conversations may be stored. This is used to improve service quality and for future support purposes.
Location and KYC Information
We determine your approximate location (at the country level). For account verification, the KYC process may involve collecting national ID or passport information.
How We Use Your Information
bp44 uses your information only for the legitimate purposes listed below. We never use your information unnecessarily.
Primary Purposes
- Account Management: Creating, verifying, managing, and securing your account.
- Financial Transactions: Processing deposits, withdrawals, and payments via bKash, Nagad, Rocket, Upay, or bank transfer.
- Customer Support: Responding appropriately to your questions, complaints, or requests.
- Service Improvement: Improving the platform's performance, usability, and gaming experience.
- Fraud Prevention: Detecting suspicious activity and maintaining platform security.
- Legal Compliance: Retaining information necessary to comply with applicable laws and regulations.
- Personalized Experience: Providing game recommendations and promotional offers based on your preferences.
- Responsible Gaming: Monitoring gaming behavior to provide necessary support and alerts.
Data Storage and Security
Technical Security Measures
bp44 uses industry-standard technology to keep your information secure:
- SSL (Secure Socket Layer) encryption technology
- End-to-end encryption of sensitive data
- Regular security audits and vulnerability assessments
- Two-Factor Authentication
- Data stored in secure data centers
Data Retention Period
We retain your information only for as long as it is necessary. Information for active accounts is kept while the account remains active. After an account is closed, certain information may be retained for a defined period to meet legal obligations.
Sharing Information with Third Parties
bp44 does not sell or rent your personal information. However, information may be shared in the limited circumstances below:
When Information May Be Shared
- Payment Processors: The minimum information necessary to process transactions via bKash, Nagad, Rocket, Upay, or bank transfer is shared with the relevant payment provider.
- Game Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI will receive the minimum information needed to run gaming sessions, governed by their own privacy policies.
- Service Providers: Certain trusted third parties supporting technology, analytics, and customer support may be given limited access to information, strictly on the condition that they act according to our instructions.
- Legal Authorities: Information may be shared with relevant authorities in response to court orders, investigations, or legal obligations.
- Business Transfers: If bp44 merges, is acquired, or transfers assets, user information may form part of that transaction. You will be notified in advance in such cases.
Cookie Policy
bp44 uses cookies and similar tracking technologies to improve your browsing experience.
Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security, and supporting the platform's core functionality. They cannot be disabled.
Analytics Cookies
These cookies are used to understand which pages are most visited and how users navigate the platform. You can disable these if you wish.
Preference Cookies
These cookies are used to remember your language preferences, theme settings, and other personalization settings. Disabling them may limit some features.
Your Rights
bp44 respects your right to data privacy. You have the following rights:
- Right to Access: You can request a copy of the information we hold about you.
- Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your personal information be deleted, though this may not be fully possible where legal obligations apply.
- Right to Restriction: In some cases you can request that the processing of your information be limited.
- Right to Data Portability: You can request a copy of your information in a structured, machine-readable format.
- Right to Object: You can object to your information being used for marketing purposes.
- Right to Withdraw Consent: You can withdraw any consent you have previously given at any time.
Protection of Minors
Age Verification Policy
bp44 provides services only to users aged 21 and above. We take the following steps:
- Date of birth is verified at the time of registration.
- Proof of age is confirmed during the account verification process.
- If any account is suspected to belong to a minor, it is immediately closed and the associated information is deleted.
- We do not knowingly collect any information from minors.
If you believe a minor is using our platform, please let us know at [email protected].
Policy Changes
Updates and Change Process
bp44 may update this privacy policy from time to time. Changes may be needed due to service improvements, legal changes, or changes in business operations.
For significant changes, we will notify you by email or through a notice on the platform. Continuing to use the platform after changes have been made means you agree to the updated policy.
The date of the most recent update will be noted at the top of this page. We recommend that you review this policy regularly.
Contact and Complaints
For any questions, concerns, or requests regarding this privacy policy, please get in touch with us.
Contact Us
Live Chat Support
24/7 live chat in Bengali — get immediate help with any issue
Email
[email protected]
Response Time
Email requests are generally responded to within 30 business days
Complaints Process
If you believe we have processed your information outside the terms of this policy, then:
- First, write to us in detail at [email protected].
- Provide your account details and a full description of your complaint.
- We will take your complaint seriously and try to resolve it as quickly as possible.
- If you are not satisfied with our resolution, you may escalate your complaint to the relevant authority.